FAQ

General Questions

Secret Workshop is a Canadian mail order service committed to consistently delivering a seamless online experience, unique product mix, and speedy delivery right to your doorstep.

Click Add To Cart to select the products you want. Once you are done shopping, select your shopping cart and click Check Out. Follow the payment instructions to complete your order (see Payments below).

All product pictures are of real products that we have in stock, shot by our professional photographer.

To ensure your privacy, your order will be shipped as a regular postal package with a hard surface and no reference to the contents inside. To ensure product safety, discreteness, and freshness, your order will be sealed. Fragile items will be bubble-wrapped within the seal.

Canadian residents have been receiving cannabis in the mail since the 1990’s. To date, no one in Canada has ever been charged with receiving cannabis in the mail.

Minimum order is $15, not including shipping costs (see Shipping Questions below).

Our live customer support agents are available through 10:00AM – 11:00PM EST 7 Days A Week (including national holidays). Just simply drop us a line at secretworkshop420@gmail.com. We will get back to you within 15 minutes of your Email.

All products sold are final sale – we do not accept returns or exchanges.

We will compensate ONLY if the status of the track says ‘Lost’ when tracking the tracking number. We will be tracking every one of the packages we send. From the moment it gets dropped off at Canada Post, we start tracking until the status is ‘Delivered’. If for any reason the package is stolen from the courier employees, it will result in a lost package status, meaning the tracking status would be ‘Lost’. In this scenario, we will gladly send out a new order for you again. (Again, only if it has been lost during the tracking process.) If the item says ‘Delivered’, then it is no longer our responsibility. This means the package has safely arrived at its destination.

When tracking, you will have the option to have it dropped off at ‘Side Door” or ‘Front Porch’. Please use this option at your own risk, we will not be responsible for any stolen packages that were left unattended and delivered. We also strongly advise that you set up cameras so you can see if your neighbors steals your package.

Also, if your status says ‘Delivered’ and you can not find your package, it can mean the postal worker dropped it in your neighbor’s mailbox instead. We advise you to ask your neighbors if they have your package.

Payment & Order Questions

We currently accept Interac e-Transfer payments only. Implementing credit card payments as soon as we can!

For information on sending Interac e-transfers through your online banking, please contact your bank/credit union or visit: https://www.interac.ca/en/interac-e-transfer-consumer.html

Taxes are included in the price displayed. FREE XpressPost shipping for orders $99 and over!

Once you have sent it, we will confirm the amount is correct. We will then change your order from ‘On Hold’ to ‘Processing’ along with a order confirmation email.

After confirming your order and receiving the Interac e-Transfer, we will then process your order. Once your order has been completed and a shipping label has been created, you will automatically get an automated email from us with the tracking number. We offer same day shipping. All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.

Once your order is completed, we will keep the order on hold until the payment is received. As soon as payment is confirmed, we will process your order and ship it out. If there is no payment received after 24 hours, the order will be cancelled.

You can only order if you have a Canadian address. We only ship within Canada.

All orders and payments received will be processed and shipped out (Monday-Friday). All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.

You can view your orders in “My Account”. Please email customer support if you are having any problems!